About the Peer Support Hub

The Peer Support Hub makes lived-experience peer support easier to find, book, and continue.

The Peer Support Hub connects people with trained lived-experience peer practitioners who provide non-clinical, recovery-focused support via telehealth.

Peer support is different from therapy or medical treatment. It is built on shared experience, practical support, hope, and connection. Our peer practitioners use their own lived experience, training, and recovery knowledge to support people navigating mental health challenges, alcohol and other drug concerns, behavioural addictions, and related life difficulties.

Our aim is to make peer support easier to access, easier to book, and easier to continue. Whether someone is looking for a single support session or ongoing recovery-focused support, The Peer Support Hub helps connect them with a practitioner who understands.

Why peer support matters

The Royal Commission into Victoria’s Mental Health System highlighted the importance of lived and living experience in the future of mental health care, including stronger roles, leadership, participation in service design, and an expanded lived experience workforce.

Since then, peer work has become increasingly recognised as an important part of the mental health and wellbeing system. However, many peer roles remain embedded inside clinical or organisational settings. This can make it difficult for people in the community to directly choose and access a peer practitioner, and it can also limit the development of flexible, standalone peer support roles.

The Peer Support Hub was created to help bridge that gap. Our aim is to make lived-experience peer support easier to find, easier to book, and easier to continue — while creating a practical pathway for trained peer practitioners to offer non-clinical, recovery-focused support directly to the community.

Peer support does not replace therapy, medical care, or crisis services. It offers something different: support grounded in shared experience, hope, practical understanding, and recovery.